Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wynnessentialsllc@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wynnessentialsllc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wynnessentialsllc@gmail.com.

At our sole discretion, Wynn Essentials LLC, may accept a return of product(s) or portion of a product(s) with the exception of Wigs, Hair Care Products, and Bulk Braiding Hair under the following conditions:

*We accept returns within 5 calendar days of original purchase date. Any return request after 5 calendar days of purchase will not be honored.

*The product(s) must be sent back to us in order to process the return.
*Merchandise must be in original condition.
*We will not accept any merchandise which has been opened, used or altered (brushed, combed, picked, or otherwise processed) in any way.
*Tags must be intact. Any merchandise that is received without tags will be returned to the client without an issue of a refund.

There is a 5 Calendar Day product defect exchange policy which commences on the date of purchase. Clients should contact Wynn Essentials directly for all defect exchanges. Please note, all original tags must be attached, and the item must be returned with all original packaging.

If you have any questions regarding your purchase, please email wynnessentials@yahoo.com